SAP CRM Online Training


In Mavenitsolutions Training, We are providing SAP CRM Online Training with real time industry experts. For more information please conatct us. 


Contact     :   +1- 609-957-5258 (USA)
E-Mail ID   :   mavenitsolutions@gmail.com
Skype ID   :   mavenitsolutions

SAP CRM Technical course content

Basic ABAP Skills required for SAP-CRM Technical):

  • SAP Overview & SAP Modules
  • Data Dictionary & Programs
  • Function Modules
  • ABAP Objects (Classes & Methods)
  • Transaction Codes & Message Class

CRM Functional Overview :

  • CRM Basic components &  Architecture 
  • Business Partner Master data
  • Product  Master data
  • Base Customization 
  • Transaction Processing
  • Activity management
  • Partner Management and  profiles
  • Organizational Structure management
  • Action Profiles in CRM
  • CRM Order Processing. 

CRM Technical Concepts :


  • One Order Concept
  • CRM 1 Order Components and Tables
  • CRM Order Read
  • CRM Order Maintenance

CRM Enhancement  Techniques:

  • EEWB / AET
  • CRM Event Call backs
  • Transaction Launcher

CRM 7.0 Web UI Concepts:

  • Overview of User interface
  • Business Role Concept
  • L  Shape Architecture 
  • Navigation Area
  • Header Area  
  • Work Area
  • Work centre
  • Direct linkgroup
  • Quick links

WEB UI Framework and Architecture:

  • MVC Architecture 
  • Business Layer (BOL) / Generic Interaction Layer - GenIL

UI Component Development and Enhancement Concepts


Component  Workbench - BSP_WD_CMPWB
i. Types of Controllers:
  • Component controller
  • Custom Controller
  • View Controller
ii. Types of views
  • Form View / Table View / Empty View
iii. Concept of Context
iv. Context Nodes
v. Event Handler Methods
vi. Inbound Plugs
vii. Outbound Plugs
viii. Runtime Repository Editor
  • Model,  Windows, View Sets, Navigational Links
  • Component Interface, 
  • Component Usage
  • UI Configuration tool
WEB UI Exercises:
  • Standard UI Component Enhancements using BSP Component Workbench
  • UI Component Creation using BSP Component Workbench

BOL Programming:


  • Generic Interaction Layer(GenIL) Overview:
  • GeniL Object Model
  • Types of GeniL Objects(Business Objects):
  • GenIL Object Model Tools:
  • GeniLModel Browser
  • GeniL BOL Browser
  • BOL (Business object Layer) Programming Basics
  • Working with BOL Entities / Collection
  • BOL Core Class(CL_CRM_BOL_CORE)
  • Create, Read and Modify entity
  • Remove entity, Sorting of entities
  • Locking entity, Filtering entity
  • Create related entities
  • Reading Related entities
  •  BOL (Business object Layer) Programming (examples)
  • Reading CRM Order data Using BOL Program
  • Create/Change/Delete CRM Order data using BOL Program
  • SAP CRM Functional Online Training course content

    BASE CUSTOMIZING:

    1) Business Partner
    2) Defining BP Roles
    3) Number Ranges and Grouping
    4) BP Related Customizing
    5) Product master Record
    6) Products Types, Maintain Product
    7) Product category and Hierarchy
    8) Attributes, Set types, category hierarchy etc
    9) Organizational Model
    10) Organizational Management
    11) Organizational Data Determination
    12) Territory Hierarchy 
    13) Territory Management

    CRM SALES:

    1) Business Transaction Processing
    2) Setting for Leads
    3) Settings for opportunities
    4) Survey Suite
    5) Item Category Determination
    6) Copying Control for Business Transaction
    7) Quotation and Sales Order 

    8) Partner Processing

    9) Status Profile                                                  
    10) Text Determination Procedure                          
    11) Questionnaires (Survey Suite )

    CRM PRICING:

    1) Overview of Pricing
    2) Condition Technique
    3) Condition Record
    4) Pricing procedure

    CRM SERVICE:

    1) Service Organization Model
    2) Overview of Service Transactions
    3) Installed Base Management
    4) Complaints
    5) Catalogs, Codes and Profile
    6) Service Level Agreements

      MARKETING:

    1) Overview of marketing management in my SAP CRM\
    2) Creation of Marketing Attributes
    3) Marketing and campaign planning
    4) Creation of Target Groups,Profiles etc.
    5) Planning and performing marketing projects
    6) Personalized mail forms
    7) External List Management
    8) Activity Management

    CRM WEB UI:

    1) Structure of CRM Web Client framework
    2) BP Role Configuration
    3) Layout Profile
    4) Technical Profile
    5) Navigation Bar Profile
    6) Role Config key
    7) Web Client UI Framework
    8) Adjustment of Work Centers
    9) BSP Component Workbench

    MIDDLEWARE:

    1) Middleware overview
    2) RFC
    3) Initial data load 
    4) Delta Load 
    5) Inbound Que, Out Bound Que
    6) Error Handling and Monitoring
    7) Data Transfer between ERP and SAP CRM
    8) Admin Console 


    Additional Topics:

    1) ASAP Methodology including all Projects Stages
    2) Interview Tips
    3) Real time Project Base Scenario
    4) Real Time Docs Like Business Blue Print, functional 
                          Specification , KUT etc
    5) Overview of Testing Process 
    6) Resume Preparation etc


    In Mavenitsolutions Training, We are providing SAP CRM Online Training with real time industry experts. For more information please conatct us. 

    Contact     :   +1- 609-957-5258 (USA)

    E-Mail ID   :   mavenitsolutions@gmail.com

    Skype ID   :   mavenitsolutions



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