Tuesday, 4 March 2014

Issues with LR license

Problem detail: 

We have an issue with a license key on LR 11.we have uninstall and re-install the software in a Win 7-32bit box but after trying to add the License previously provided, it is not working anymore. We need a new License for this box.


Problem Solution:  

This email is to follow up on the license request you placed on 1/05/2011I am afraid that I have not yet received your reply with the requested information to assist you so; we need to proceed and close the case per our Internal Policies. However, if you still need help with this particular case in the future, please feel free to send an e-mail to the following e-mail node: MI.licensing-NA@hp.com with the requested information as well as the reference of this case and; we will verify the request and assist you as soon as possible. You can also submit new cases or review the status of your current cases through the web by going to Software Support Online http://www.hp.com/go/hpsoftwaresupport/casemanager/submitcase

Or if you prefer you can also contact our call center at the following number: 1-888-447-0131 Option 1 for licensing. Our business hours are Monday to Friday from 07:00 to 19:00 Central Time