Tuesday, 11 March 2014

Issues while executing a batch file.

Problem detail:   We are facing an issue while launching a batch file.

LR 11 with all patches. Xp sp3

Full description of the problem:

1. What is the protocol that you are using.

   I'm using Java Over HTTP Protocol.

2. From the system info, I understand you are on LR 11. Are you sure you have the mandatory patches installed?

a)Critical Update patch:

HP Software Knowledge Document KM999242 (http://support.openview.hp.com/selfsolve/document/KM999242)

b)Patch 1:

HP Software Knowledge Document KM1035229 (http://support.openview.hp.com/selfsolve/document/KM1035229)

c)Patch 2:

HP Software Knowledge Document KM1088984 (http://support.openview.hp.com/selfsolve/document/KM1088984)

I have already installed all patches.

3. what is the OS on which you are trying to record along with the service pack?

   Microsoft Windows XP, Service Pack 3. 

4. Were you able to record any simple Google script or not at all?

   I am able to record scripts, but I'm having issues when trying to record Java Over HTTP using a batch file.

5. Is it the problem only recording a batch file?

   Yes, the problem is only when recording this particular app with a batch file

Problem Solution:   Unresolved, customer not responding.

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