Thursday, 27 February 2014

Unable to launch application using LR

Problem detailWe are unable to record the Siebel application as its showing "Internet Explorer has experienced a problem and needs to close. we are sorry for the inconvenience" error. Currently we are using LR 11.00 version with IE8 version.

Problem Solution:
First we strongly recommend you to install the 3 patches for LR 11

You can download them from here
First

http://support.openview.hp.com/selfsolve/document/KM1035229

Second
http://support.openview.hp.com/selfsolve/document/KM1088984


Third
http://support.openview.hp.com/selfsolve/document/KM1170997

Also can you send me a screenshot of the error ?

Can you tell me if you have the DEP disable on your computer? And the OS that you are using its 32 or 64 bits?

Can you tell me the antivirus that you are using on your computer?

2 comments: