Friday, 28 February 2014

Not Able to connect to the Sitescope from LR

Problem detail:   we are not able to connect to the Sitescope from controller.

When we entered IP add for the Sitescope server and tried to add counters there we got following error.

Parsing error.
Details: host, port 8888, line: 11.
Reason: End tag 'HEAD' does not match the start tag 'META'.
Contents: <HTML>
<meta http-equiv="Expires" content="0"/>
<meta http-equiv="Pragma" content="no-cache"/>

<META HTTP-EQUIV="Content-Type" CONTENT="text/html;CHARSET=Cp1252"/>
META HTTP-EQUIV="Refresh" CONTENT="10; URL=/SiteScope/htdocs/SiteScope.html"... [MsgId: MMSG-47587]

Problem Solution: Adding authentication for administration group
1. Close LoadRunner Controller
2. Backup the xmlmonitorshared.ini file in <LoadRunner>datmonitors directory
3. Unzip the attached file CPT19144, then copy the xmlmonitorshared.ini file to <LoadRunner>datmonitors directory
4. Re-launch the Controller and add the monitor.
5. When you click on the second 'add' button to add the counters, you should see an authentication pop-up window. Supply the information as you have in the SiteScope

Note: the file only authenticates the administrator account, i.e. /SiteScope?account=administrator on the SiteScope’s User Profile page .

The Cause of this issue is:
User has setup the SiteScope administrator authentication from SiteScope’s Preferences -> Users -> User Profile page